Shipping policy
Shipping Policy
Contact: volttiinfo@gmail.com
Website: getlumivel.com
Processing and Dispatch
Orders placed on getlumivel.com are typically processed and shipped within 1–3 business days (excluding weekends and holidays). Once shipped, you'll receive a confirmation email with tracking information.
Shipping Timeframe
Our standard shipping service offers delivery within:
- 8 to 13 business days
Business days do not include weekends or public holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight/size of your order. All charges will be clearly displayed before finalizing your purchase.
International Shipping and Customs
For customers in the United States, United Kingdom, Australia, and Ireland:
- You may be responsible for import duties, taxes, or customs fees charged by your country.
- Customs processing might occasionally affect estimated delivery times.
Shipping Delays
While we strive to meet delivery estimates, delays due to courier issues, weather conditions, or customs processing may occasionally occur. If your order experiences a significant delay, please contact us at volttiinfo@gmail.com.
Incorrect or Undeliverable Addresses
Please ensure your shipping details are correct. We cannot be responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Re-shipment fees for returned items due to address issues will be charged to the customer.
Lost or Damaged Packages
If your package arrives damaged or does not arrive within 20 business days, contact us immediately at volttiinfo@gmail.com, and we will assist you in resolving the issue.
Contact Us
For questions regarding shipping, please reach us at:
Email: volttiinfo@gmail.com
Website: getlumivel.com