Refund policy

Contact: volttiinfo@gmail.com
Website: getlumivel.com

Returns Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, the item must:

  • Be unused and in its original condition
  • Include all original packaging and tags
  • Be accompanied by the receipt or proof of purchase

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable.

Return Process

To initiate a return:

  • Contact us at volttiinfo@gmail.com with your order number and reason for return.
  • Our team will provide return instructions and the return shipping address.
  • Ship the item back to us using a trackable shipping method.

Customers are responsible for return shipping costs unless the return is due to our error, such as a defective or incorrect item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method within 5–10 business days.
  • Shipping costs are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for defective or damaged items. To request an exchange:

  • Email volttiinfo@gmail.com with your order number and details of the issue.
  • We will provide instructions for returning the item and sending a replacement.

Late or Missing Refunds

If you haven’t received a refund:

  • Check your bank account again.
  • Contact your credit card company, as it may take some time before your refund is officially posted.
  • Contact your bank or payment provider.

If you’ve done all of this and still have not received your refund, please contact us at volttiinfo@gmail.com.

International Returns

For customers outside the U.S., please note:

  • You are responsible for return shipping costs and any customs duties or taxes.
  • We recommend using a trackable shipping service or purchasing shipping insurance.

Contact Us

For any questions regarding returns and refunds, please contact us at:

Email: volttiinfo@gmail.com
Website: getlumivel.com